Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, we want you to be satisfied with your purchase and offer a 30-day guarantee on all gear and unopened coffee.
1
Initiate Request
Contact our support team with your order number and reason for return within 30 days of receipt.
2
Prepare Package
Place the unopened item in its original packaging along with the packing slip.
3
Ship Item
Affix the provided prepaid shipping label and drop the package at any authorized carrier location.
4
Receive Refund
Once inspected, a refund will be issued to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing