Frequently Asked Questions

Find answers to common questions about our premium Colombian coffee

Where is Juan Valdez coffee grown?

Our coffee is 100% hand-picked Colombian Arabica, grown by over 540,000 coffee-growing families in the diverse volcanic regions of Colombia.

What is the difference between the roast levels?

Light roasts offer higher acidity and citrus notes; medium roasts provide balanced body and aroma; dark roasts deliver bold, smoky flavors with low acidity.

Is your coffee Fair Trade certified?

Yes, we are owned by the Colombian Coffee Growers Federation (FNC), ensuring that profits are reinvested directly into the coffee-growing communities.

Do you offer whole bean or ground coffee?

We offer both options across most of our product lines to ensure you can enjoy the freshest brew regardless of your equipment.

How should I store my coffee to keep it fresh?

Store your coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture can compromise the flavor.

Are your coffee pods compatible with Nespresso machines?

Yes, our espresso capsules are designed to be compatible with Nespresso OriginalLine machines.